Our Process for In-Person Clients
This is our process for clients in the Portland Area. If you are located out of area, please look at our Mail In Client page
New Client Booking
All new clients are required to create an account on the website with a payment method. This account will be a fast pass to booking a new consultation, lesson, drop off or pickup appointments without having to re-enter your information. Step-by-step instructions for creating an account can be found on the New Client page
Book a Consultation
A consultation is the best way for us to look at your piece together and determine the best path for service with your budget in mind. Since you are in the area, you have two options to chat about your hair. Feel free to book a virtual or in-person service consultation. A free 15 minute consultation is offered per piece that is dropped off for service. The $20 fee will be credited to back on your final invoice if you do one of the following:
leave your piece/s when you come in-person for a service consulation
book either a Get on the Calendar or Pay to Wait drop off within one week of your virtual or email consultation.
Please see full details on consultation expectations and policies while you book your appointment on the Consultations page.
Email Consultations
Many times we are able to cover all the information that we need through an email conversation and pictures. Generally, we are able to provide information regarding pricing and process within 5 responses. If you do not book a Pay to Wait or Get on the Calendar drop-off within 5 responses, you will be asked to create an account and book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This does not apply to emails exchanged after an estimate has been accepted.
Booking Services
There are a couple ways to get your services scheduled. If you have booked a in-person service consultation, you are welcome to leave your piece/s to be serviced at the time of your appointment. Your project will be assigned to the next available service week. If you don’t need a consultation & know what services you would like to move forward with, you can Drop Off at any time if you are already a Client. Once you have dropped off, your project will be assigned a service week. These options are free but your hair will sit here until your service week. If you would like to hold on to your hair until your service week, you have the option to book a Pay to Wait Drop Off. This drop off has a $25 booking fee to hold your place on the calendar while you hold on to your hair. This fee will not be credited towards your final invoice.
Estimate
Once your piece is here, you will receive an estimate via email of the services that were discussed. This estimate is your chance to choose a la cart which services with which you would like to move forward. If you approve the estimate this is our agreement that you have given permission for the services to be performed on your piece with an understanding of cost.
Turnaround Time
All services are assigned to a service week with a one-week turnaround. You will be notified via email once the services are completed to book a Pick-up appointment.
Pick-up Appointment
Your pick-up appointment is a 5 minute appointment without a time allowance for trying on. You will be given a link to book this appointment in your notification of completed services email. If you believe you will need more time to decide if the services are what you were hoping for, please book a General Consultation. This way there will be enough time to chat. Your final payment is due at the time of your pick-up appointment.
Payment
You will receive your final invoice once you have booked your pick up appointment. Payment is due at the time of pickup. The Wig Station accepts all major credits cards, Cash and Venmo. Cash and Venmo are preferred. If you chose to use the convenience of a credit card, please consider tipping a minimum of 3% to cover the service fee.
Cancellation Policy
We understand that plans change while you are waiting for your service week. Please be aware of this cancellation policy. The Wig Station requires a 14-day notice for the following actions following the approval of a Pay to Wait or estimate:
Cancelling or rescheduling the entire project.
Reducing the agreed-upon amount of pieces at the time of deposit payment.
Should you cancel, reschedule, or reduce the number of pieces within 14 days of your scheduled service week, you will incur a charge of 25% of the estimate or forfeit the deposit on your Pay to Wait. The impact on your deposit, in the case of a reduction in the number of pieces attended to, will be proportional to the percentage of services lost.
Payment of the 25% estimate is mandatory before your hair is released or shipped back to you. Failure to make this payment within 14 days of the Tuesday of your service week will result in charging your card on file for the deposit and USPS return shipping (2-day priority, $100 insurance). If you intend to pick up, your hair will not be released until payment is received.
Service Return Policy
Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.