Policies

Policies
The Wig Station strives to create a comfortable and welcoming environment where respect is the foundation to providing the best service to everyone and honor the visible or invisible qualities that make you who you are.

When booking a new consultation, services and/or lessons with the Wig Station, each client is accepting the following policies:

Booking
Consultations/Appointments:
All reservations must be held with a credit card. This credit card will only be used under the following policies.

  •  the consultation runs over the courtesy amount – see Consultations
  •  a break in the cancellation policy – see Cancellation or Late Arrival Policy
  •  no show – see No Show Policy

Lessons: Payment in full for lesson is required up front to secure your reservation on the schedule.

Consultations
The client will receive a free 15-minute consultation for each piece that is brought or sent in for service. Any time over this courtesy consultation time will be billed in 15-minute increments at a rate of $15 to the credit card left on file. Should the client decide to not move forward with any services, the client will be charged for the total amount of time spent during the consultation. The client will have 30 days to bring any pieces back in for service and the charge of $15 per piece will be deducted from the final invoice.

Cancellation/Rescheduling
The Wig Station requires 24-hour notice to reschedule or cancel your appointment. After this time, the client will be charged $15 on the credit card left on file.

Late Arrival
The Wig Station allows a 15-minute “grace period” for late arrivals. After this grace period has expired, the client is considered a “no show” and will be charged $15 on the credit card left on file

No Show
If notice of cancellation has not been received 24 hours prior to the appointment time and the client does not show up the client will be charged $15 on the credit card left on file. Out of Area clients will be charged $15 if items are not sent in after committing to service.

Pricing
Prices listed are the minimum price for service. The condition and size of the wig or hairpiece may change the price of service or if additional time is required. You will be given an estimate with pricing prior to the start of any services. For a look at Our Process – head over to the Our Process page.

Right to Decline
The Wig Station will accept human and synthetic full lace, front lace and hard front wigs and hairpieces of all brands for consultation. However, The Wig Station reserves the right to decline service if your Beauty Technician does not believe that she can achieve the desired look or service the wig and/or hairpiece to The Wig Station’s quality standards.

Return Policy
The Wig Station does not issue refunds for services that have been authorized and completed or after the invoice has been paid in full. Your Beauty Technician strives to make sure every client is happy and satisfied with their experience and services. Please reach out if you have any concerns or need any adjustments. We will work together come up with a solution.

Shipping Policy
The Wig Station is not responsible for lost, stolen or damaged packages, including their content once they are in the hands of the third-party carrier. By paying your invoice, you are agreeing to these terms.

Inclusion Policy
The Wig Station strives to create a comfortable and welcoming environment where respect is the foundation to providing the best service to everyone and honor the visible or invisible qualities that make you who you are.