FREQUENTLY ASKED QUESTIONS

Begin by submitting the Start a Conversation form and sharing details about your wig or topper along with the services you are interested in.

Once your submission has been reviewed, you will receive estimated pricing and the next steps for booking services.

If you decide to move forward, you will be asked to complete the New Client Form before booking your service week.

Clients who prefer to review their piece together before moving forward may also choose to book a consultation.

Go to the New Client tab and click on Become a New Client. You will need to complete the form on this page to move forward with booking services.

The Wig Station is located in Tigard, Oregon USA. We serve clients worldwide.

Currently, Molly is the only technician working on the projects.

Molly has over 25+ years working on wigs and hairpieces in the entertainment industry. She has her cosmetology license in the state of Oregon and is a hairstylist in the IATSE locals of 798, 476 and 488.

No. The Wig Station does not sell wigs or any type of hairpiece including toppers. But we can still help you find your new hair. We offer a Shopping Online lesson to help equip you with the knowledge to advocate for yourself in the overwehelming world of wigs. Please see more information under the Lessons tab in the top menu.

Once you are a client, you can reach out through the Contact tab or by booking a Consultation. Once we understand which services you would like to move forward with - you will be given a Pay to Wait and shipping or drop off instructions.

All projects are assigned to a service week with a one week turnaround. Should an unexpected delay arise, the client is notified immediately.

Clients are always welcome to reach out to ask the date of the next available service week.

You will be given a link to a Pay to Wait based on the minimum amount of services you have indicated you would like to move forward with to book your services.

It is very rare. When there is a cancellation, the schedule will be adjusted and those waiting in line may be moved up. When this happens, clients that have been moved up will be notified.

At times, we will offer Rush Slots for a $50 fee to move projects up earlier on the calendar. We announce these opportunities on IG. If you are not already following us, you can find us @thewigstationpdx.

You will be given the shipping address once you become a new client and would like to move forward with services.

You will be notified the Monday prior to the start of your service week date to ship in or drop off. Your piece needs to be here by the Tuesday of your service week. If it arrives late, it will be considered cancelled.

Yes! Clients are responsible for paying for shipping in both directions. You will be prompted for return shipping preferences once your services are completed.

The choice is up to the client which shipping carrier they prefer. We recommend UPS or USPS for our area.

This decision is up to the client’s own personal comfort level with shipping their hair.

A signature requirement is not necessary when shipping your hair in of service. All incoming packages are left in a locked bin for safety. If you chose to still ship with a signature requirement and we are not here to sign, you may be charge for a fee if we have to go pick it up.

Once your hair arrives, you will receive an email notification that it has arrived.

If your hair is lost in transit, the policy depends on when it occurs in relation to your assigned Service Week:

• Outside of 21 days from the Monday of your Service Week:

  
  There is no penalty.

• Within 7 days of the Monday of your Service Week or after you have received your Ship-In Notification for a Pay-to-Wait booking:
  
  You will be offered the option to reschedule into the next available Service Week. If you choose not to accept this rescheduled date, you are responsible for 100% of the minimum cost of services booked, and your card on file will be charged in full.

We will try to get a look at it as soon as possible to provide feedback on services. We may reach out with services options based on what we have noticed. You may receive the estimate and service agreement if your services are straightforward.

Once we know for sure what services you would like to move with, you will receive an estimate that requires your approval.

Your approval on an estimate is you giving The Wig Station permission to do the services listed.

Let us know if you would like to add or remove any services once you see your estimate. As long as you do not fall below the minimum value of services you have booked, we are happy to make changes to the estimate to get it right.

Each estimate will be sent with a service agreement that will require your signature. This is our way of making everything as transparent as possible to set appropriate expectations.

If you have shipped in: you will receive a final invoice including the cost of your return shipping preferences once your services are completed.

If you have dropped off: You will receive your final invoice when you are notified that your services are completed.

Like other things- no news is good news and your hair is being worked on. Should we have any questions or concerns arise, you will be the first to know. We will reach out if questions come up that require your feedback.

You will receive email and text notifications once your services are completed. The email notification will contain picture/s of each service on your estimate. You also will be sent a Completion of Service contract that requires your signature.

If you have shipped in, you will receive your final invoice once you have submitted your return shipping preferences.

If you have dropped off, you will receive your final invoice at the time your services are completed.

You have 7 days from the date of your Hair Services are Completed notification to pay your final invoice. If your invoice has not been paid within this time, your card on file will be charged for the full amount.

If the card on file is declined at the time of charge, a 2% late fee will be added to the total invoice amount. This fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, the unpaid invoice will be referred to a collection agency for further action.

You will receive a link to book a pickup appointment in your “Hair Services are Completed” notification email.

The Wig Station accepts cash, Zelle Pay and credit cards. The Wig Station has partnered with Square, Inc for our credit card transactions.  You may pay by credit card online or in-person when you pick up your wig or hairpiece.  We currently accept Visa, Master Card, Discover and American Express. Should you use a credit card you will be charged a 3% conveniency fee.

In your “Hair Services are Completed” email, you will receive a link to submit your return shipping preferences.

You will be asked for shipping preferences each time your services are completed. You are welcome to give us a new address.

If you choose UPS Ground or USPS, they both come with $100 of insurance. If you would to insure your package for more, you will be asked to declare the value of your hair which the insurance will be based on.

The Wig Station STRONGLY recommends clients consider purchasing additional shipping insurance for valuable items to protect against potential loss or damage in transit. To determine the amount of insurance coverage, declare the value of your hair plus the cost of services.

Unless otherwise requested, your hair will be mailed back in a padded envelope.

You will be asked in your return shipping preferences, if you prefer “discreet” packaging. If so, your package and label will not have The Wig Station written on it.

We have taken special precautions to protect the privacy of the information that you share with us in making your purchases. Our website uses SSL/TLS encryption and is certified by Let’s Encrypt which is a global Certificate Authority (CA).

We are pleased to partner with Square, Inc. and Stripe to provide comprehensive security throughout the transaction process. Square and Stripe are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Currently, we do not collect sales tax because the state of Oregon does not have a sales tax. Purchases made by residents of other states are subject to the applicable use tax of those states.

The Wig Station retains the right to refuse service under the following circumstances:

1. If your Beauty Technician determines that achieving the desired look or servicing the wig and/or hairpiece to The Wig Station's quality standards is not feasible.

2. In the presence of disrespectful or aggressive behavior/demands exhibited by the client.

3. Should a client fail to adhere to our established policies.

We understand that plans may change while you are waiting for your assigned Service Week. However, once a Service Week has been reserved, significant preparation is made on your behalf. For this reason, the following policy applies to all cancellations, reschedules, and reductions of services.

Within 21 days of the Monday of your assigned Service Week:

• If you cancel, reschedule, or reduce services to less than originally booked, your 25% deposit will be forfeited.

• If a deposit has not been paid, your card on file will be charged 25% of the minimum cost of services booked.

Within 14 days of the Monday of your assigned Service Week:

• Any cancellations, reschedules, or service reductions will result in your card on file being charged an additional 25%, totaling 50% of the minimum cost of services booked.

Within 7 days of the Monday of your assigned Service Week:

• Your card on file will be charged for the remaining balance, equaling 100% of the minimum cost of services booked.

Ship in or Drop Off Notification:

• Once you have received your notification to ship in/drop off hair for services, cancellations, failure to ship in/drop off, or a no-show will result in your card on file being charged 100% of the minimum cost of services booked.

All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.

The Wig Station requires all clients to maintain a valid, billable form of payment on file.

By engaging in services with The Wig Station, you authorize us to securely retain your credit or debit card information for the sole purpose of processing charges only in the event of a breach of our Cancellation Policy or Final Invoice Policy.

If your card on file is declined when a payment is attempted, a 2% late fee will be added to the total invoice amount. This late fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, any outstanding balance will be referred to a collection agency for further action.

Card information is stored securely and handled in accordance with industry-standard data protection protocols.

If the card on file is declined when there is a break in the consultation or final invoice policies, a 2% late fee will be added to the total invoice amount. This fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, the unpaid invoice will be referred to a collection agency for further action.