Frequently Asked Questions
Where is The Wig Station located?
The Wig Station is located just outside of Portland in Tigard, OR.
How do I book service?
If you do not need a consultation, you can reach out through email using the Contact tab. Tell us what services you are hoping for and we will respond with next steps.
If you live in the Portland area, you can book an in-person consultation or drop off:
If you live outside of the Portland area, you can can:
How do I know my privacy is protected?
The Wig Station respects everyone’s right to personal privacy. We may collect name, company name, address, phone number and e-mail which our clients provide about themselves and/or other people, such as referrals or gift purchases. This information is used for shipping items, sales and promotions. Out of respect for the privacy of our clients we offer the option to decline these communications. We do not share this information with third parties.
How will I know the exact cost of my service?
The price of service or style may change depending on the desired style and the condition of the wig and/or hairpiece. Additional time maybe required.
The Wig Station will inform you prior to the start of service if there will be a cost increase from the base price. At this time, you have the opportunity to opt out of the completion of service.
When is payment due?
The Wig Station will send an invoice once service is completed and prior to your pick up appointment or return shipping date. The full balance of the invoice must be received prior to the wig and/or hairpiece being released from the Wig Station.
What payment methods does The Wig Station accept?
The Wig Station accepts cash, Venmo, Zelle Pay and credit cards. The Wig Station has partnered with Square, Inc for our credit card transactions. You may pay by credit card online or in-person when you pick up your wig or hairpiece. We currently accept Visa, Master Card, Discover and American Express.
How do I know my information is secure?
We have taken special precautions to protect the privacy of the information that you share with us in making your purchases. Our website uses SSL/TLS encryption and is certified by Let’s Encrypt which is a global Certificate Authority (CA).
We are pleased to partner with Square, Inc. to provide comprehensive security throughout the transaction process. Square is committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.
Does The Wig Station charge sales tax?
Currently, we do not collect sales tax because the state of Oregon does not have a sales tax. Purchases made by residents of other states are subject to the applicable use tax of those states.
What if the condition of my wig is questionable, will The Wig Station be able to service it?
The Wig Station reserves the right to decline service if it does not believe that it can achieve the desired look or can service the wig and/or hairpiece to The Wig Station quality standards.
If you have shipped your wig or hairpiece to The Wig Station and service is declined, it will be returned to you at your expense.
Does the Wig Station sell wigs?
The Wig Station does not sell, wigs, hairpieces or hair extensions. If you are looking for a custom made wig or hairpiece, we have great recommendations! Please contact us and we will be happy to steer you towards the very best wigmakers.