New Clients
All new clients are required to submit our New Client form found on the Become a New Client page. You will be asked to hold a credit card on file. This card is only used if there is a break in the cancellation or final invoice policy. 

Consultations
All appointments are paid for at the time of booking. If you leave your piece/s, ship in or Pay to Wait in order to book your service week on the calendar within one week of your service consultation, you will see the consultation fee credited to your final invoice. If you do not move forward with booking services by drop off, shipping or Pay to Wait within one week of your consultation, you will not receive credit on your final invoice. If you move forward with less than the amount of pieces that you scheduled to discuss, you will be charged for the consultation time for each piece that is not scheduled for service.

Email Consultations
Each project/hairpiece will receive 5 complimentary email responses. Generally, we are able to provide information regarding pricing and process within 5 responses if the client reads through the information provided. If we are unable to resolve your preferences for service and obtain either a Pay to Wait, Drop Off or tracking information within 5 responses, you will be asked to book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This includes responding to client questions/concerns after a virtual or in-person consultation and acceptance of an estimate.

Effective Communication
Clear and effective communication is crucial for a successful outcome of the service results. It is the client's responsibility to provide detailed descriptions and visual aids, such as pictures, to communicate their preferences and requirements accurately. Failure to communicate effectively may result in delays or misunderstandings in the service delivery process. It is therefore essential for the client to actively participate in the communication process to ensure the desired outcome is achieved.

Lessons 
Payment in full for lesson is required up front to secure your reservation on the schedule. If there is a break in the cancellation policy, you will not receive a refund for the amount of the lesson. Please see cancellation policy.

Service Agreements
You will be asked to sign a service agreement, as well as a completed services form. Your signature is required prior to the start of services and return shipping.

Cancellation/Rescheduling/Change in Service
We understand that plans change while you are waiting for your service week. If you cancel or reschedule within 14 days of your assigned service week, you will lose your deposit of 25%. This includes changing services to less than the amount at the time of service week assignment. Should you decide to cancel or reschedule within 7 days of your assigned service week, you will be subject to the following charges on the card you have left on file:

Within 14 days: If you have not paid a 25% deposit, your card will be charged for 25% of the total value of services.
Within 7 days: Your card on file will be charged an additional 25%, equaling 50% of the total value of services.
Within 3 days: Your card on file will be charge for the remaining balance of the total value of services equaling 100% of the value of the services scheduled.

Final Invoice Payment
You have three payment options for your final invoice. Credit cards and Zelle payments are accepted. If payment, submission of shipping preferences or a scheduled pickup appointment are not received within 7 days of the date of “Your Hair Services are Completed” email, your card on file will be charged for the full amount of the invoice (plus standard USPS shipping including $100 insurance if you are a Mail in Client).

Return Shipping
If you have not submitted shipping preferences within 7 days of service completion notification (email & text), your return shipping with default to USPS 2 Day Priority shipping with standard insurance of $100. The Wig Station is not responsible for lost, stolen or damaged packages, along with their content once they are in the hands of the third party carrier.

Pick Up Policy
The client understands and is responsible for booking a pick up appointment within 7 days of notification of completed service/s (Your Hair Services are Completed email & text). If a pick up is not scheduled within 7 days, the card on file will be charged for the full amount of the final invoice.

Pricing
Prices listed on the website are the minimum price for service. The condition and size of the wig or hairpiece may change the price of service or if additional time is required. You will be given an estimate with pricing for your approval prior to the start of any services. For a look at the process for In-Person Clients – head over to the In Person process page. For Mail In Clients - please take a look on the Mail In process page.

Right to Decline
The Wig Station retains the right to refuse service under the following circumstances:

1. If your Beauty Technician determines that achieving the desired look or servicing the wig and/or hairpiece to The Wig Station's quality standards is not feasible.

2. In the presence of disrespectful or aggressive behavior/demands exhibited by the client.

3. Should a client fail to adhere to our established policies.

Nonrefundable Return Policy
All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to contact The Wig Station with the concern to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.

Inclusion Policy
The Wig Station strives to create a comfortable and welcoming environment where respect is the foundation to providing the best service to everyone and honor the visible or invisible qualities that make you who you are.