Policies


Consultations/Appointments
All appointments are paid for at the time of booking. If you leave your piece/s, ship in or Pay to Wait in order to book your service week on the calendar within one week of your service consultation, you will see the consultation fee credited to your final invoice. Should you not show up to your appointment, you will not receive a refund for the appointment fee.

Lessons 
Payment in full for lesson is required up front to secure your reservation on the schedule. If there is a break in the cancellation policy, you will not receive a refund for the amount of the lesson.

Email Consultations
Generally, we are able to provide information regarding pricing and process within 5 responses if the client reads through the information provided. If we are unable to resolve your preferences for service and obtain either a Pay to Wait or tracking information within 5 responses, you will be asked to create an account and book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This does not apply to emails exchanged after an estimate has been accepted.

Cancellation/Rescheduling
The Wig Station necessitates a 14-day notice for the following actions following the payment of a Pay to Wait or estimate:

  • Cancelling or rescheduling the entire project.

  • Reducing the agreed-upon amount of pieces at the time of deposit payment.

Should you cancel, reschedule, or reduce the number of pieces within 14 days of your scheduled service week, you will incur a charge of 25% of the estimate or forfeit the deposit on your Pay to Wait. The impact on your deposit, in the case of a reduction in the number of pieces attended to, will be proportional to the percentage of services lost.

Payment of the 25% estimate is mandatory before your hair is released or shipped back to you. Failure to make this payment within 14 days of the Tuesday of your service week will result in charging your card on file for the deposit and USPS return shipping (2-day priority, $100 insurance). If you intend to pick up, your hair will not be released until payment is received.

Pricing
Prices listed on the website are the minimum price for service. The condition and size of the wig or hairpiece may change the price of service or if additional time is required. You will be given an estimate with pricing prior to the start of any services. For a look at the process for In-Person Clients – head over to the In Person process page. For Mail In Clients - please take a look on the Mail In process page.

Right to Decline
The Wig Station retains the right to refuse service under the following circumstances:

  1. If your Beauty Technician determines that achieving the desired look or servicing the wig and/or hairpiece to The Wig Station's quality standards is not feasible.

  2. In the presence of disrespectful or aggressive behavior/demands exhibited by the client.

  3. Should a client fail to adhere to our established policies.

Return Policy
Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to contact The Wig Station with the concern to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.

Shipping Policy
The Wig Station is not responsible for lost, stolen or damaged packages, including their content once they are in the hands of the third-party carrier. By paying your invoice, you are agreeing to these terms.

Inclusion Policy
The Wig Station strives to create a comfortable and welcoming environment where respect is the foundation to providing the best service to everyone and honor the visible or invisible qualities that make you who you are.