We understand that plans may change while you are waiting for your assigned Service Week. However, once a Service Week has been reserved, significant preparation is made on your behalf. For this reason, the following policy applies to all cancellations, reschedules, and reductions of services.

Within 21 days of the Monday of your assigned Service Week:

• If you cancel, reschedule, or reduce services to less than originally booked, your 25% deposit will be forfeited.

• If a deposit has not been paid, your card on file will be charged 25% of the minimum cost of services booked.

Within 14 days of the Monday of your assigned Service Week:

• Any cancellations, reschedules, or service reductions will result in your card on file being charged an additional 25%, totaling 50% of the minimum cost of services booked.

Within 7 days of the Monday of your assigned Service Week:

• Your card on file will be charged for the remaining balance, equaling 100% of the minimum cost of services booked.

Ship-In & Drop Off Notifications:

• Once you have received your notification to ship in or drop off your hair for services, cancellations, failure to ship, or hair not arriving (“no show”) will result in your card on file being charged 100% of the minimum cost of services booked.

The Wig Station requires all clients to maintain a valid, billable form of payment on file.

By engaging in services with The Wig Station, you authorize us to securely retain your credit or debit card information for the sole purpose of processing charges only in the event of a breach of our Cancellation Policy or Final Invoice Policy.

If your card on file is declined when a payment is attempted, a 2% late fee will be added to the total invoice amount. This late fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, any outstanding balance will be referred to a collection agency for further action.

Card information is stored securely and handled in accordance with industry-standard data protection protocols.

If a client’s communication becomes disrespectful, aggressive, or inappropriate at any point during the process, The Wig Station reserves the right to end the project immediately. In these situations, the project will be considered cancelled, and the client will be fully responsible for the entire estimate amount, all consultation time, and return shipping. No additional correspondence will be provided beyond return confirmation, and no exceptions will be made.

Email is used for sharing estimates, booking instructions, and service updates.

If the scope of work cannot be determined or questions cannot be resolved through the intake process, a consultation may be required to review the piece and determine the appropriate service.

Consultations and Service Assessments are paid appointments and are separate from the services performed on a hairpiece.

The consultation or Service Assessment fee reserves professional time for evaluating concerns, discussing options, reviewing measurements, troubleshooting issues, providing recommendations, and determining an appropriate course of action. Consultation and Service Assessment fees compensate for the time and expertise provided during the appointment and are not applied toward future services.

Additional consultations or Service Assessments requested before, during, or after a service has been completed are considered separate appointments and are subject to the current consultation or Service Assessment fee.

Payment of a 25% deposit is required to complete the booking process if you are paying to wait. This amount is based on the value of services you have indicated you would like to move forward with at the time you make a Pay to Wait payment. If you cancel within 21 days of your assigned service week, you will lose this deposit and may be subject to an additional cancellation fee. Please see cancellation policy below.

Clear, timely, and effective communication is essential to the successful completion of services at The Wig Station. Clients are responsible for actively participating in the communication process by providing accurate information, detailed descriptions, and visual references (such as photos) when requested, as well as responding to service-related emails, estimates, and agreements within required timeframes.

Booking services—including shipping in a piece, dropping off a piece, or paying a Pay-to-Wait deposit—reserves a service week and initiates the service process. Once services are booked, continued communication is required to confirm service scope, pricing, timelines, and terms.

Failure to communicate, delayed responses, or cessation of communication after booking may result in service delays, changes to the scope of work, or cancellation of services. If a Client cancels services and/or stops responding after receiving the formal estimate and Service Agreement, the project will be classified as Service Abandonment and handled in accordance with The Wig Station’s posted cancellation, payment, and booking policies.

The Wig Station is not responsible for delays, misunderstandings, or outcomes resulting from incomplete information, lack of client participation, or non-response. Continued non-communication may result in the release of the reserved service week, applicable cancellation fees and termination of the booking.

Your estimate is your opportunity to choose the services with which you would like to move forward. If you approve the estimate, this serves as your authorization for The Wig Station to perform the selected services on your piece at the estimated cost. At that time, you will be asked to sign a Service Agreement and, if applicable, pay any required deposit.

Once you reserve a Service Week by submitting tracking information, dropping off your piece, or purchasing Pay to Wait, you are committed to the minimum value of services selected on your approved estimate. Any cancellations, reductions in services, or rescheduling are subject to the Cancellation/Change of Service Policy above.

If an estimate is prepared but not accepted and you choose not to move forward with any services, you will be charged a $35 declined estimate fee, a $20 administrative fee, and return shipping.

You have two payment options for your final invoice. Credit cards and Zelle payments are accepted. If payment, submission of shipping preferences or a scheduled pickup appointment, along with a signed service agreement are not received within 7 days of the date of “Your Hair Services are Completed” email, your card on file will be charged for the full amount of the estimate. Your hair will be held until shipping preferences have been received and payment has been made on the final invoice for shipping costs.

If the card on file is declined at the time of charge, a 2% late fee will be added to the total invoice amount. This fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, the unpaid invoice will be referred to a collection agency for further action.

Payment in full for lesson is required up front to secure your reservation on the schedule. If there is a break in the cancellation policy, you will not receive a refund for the amount of the lesson. Please see cancellation policy as written at the time of booking the appointment.

All new clients are required to submit our New Client form found on the Become a New Client page. You will be asked to hold a credit card on file. This card is only used if there is a break in the cancellation or final invoice policy. For a complete look at these policies, please see sections below or head over to our Policies page.

Pay to Wait enables you to hold on to your hair while your place is line is held for you. The Pay to Wait $25 fee is a nonrefundable booking charge that will not be credited on your final invoice. Most likely you have been given a link that has the Pay to Wait fee plus a 25% deposit. This deposit is based on the value of the services you have indicated you would like to move forward with when you chose to wait to ship in. If you received a Pay to Wait without a deposit, you will receive a deposit link to complete your booking for services. Please see the cancellation policy and deposit section for more information.

It is the client’s responsibility for their hair to arrive by the Monday of the service week. If it does not arrive on time, it will be considered cancelled/no show. This includes packages lost in the mail.

The client understands and is responsible for booking a pick up appointment within 7 days of notification of completed service/s (Your Hair Services are Completed email & text). If a pick up is not scheduled within 7 days, the card on file will be charged for the full amount of the final invoice.

Prices listed on the website are the minimum price for service. The condition and size of the wig or hairpiece may change the price of service or if additional time is required. You will be given an estimate with pricing for your approval prior to the start of any services. For a look at the entire step by step process for In-Person Clients – head over to the In-Person Client page. For Mail In Clients - please take a look on the Mail In Client page.

Once hair services are complete, clients will receive a notification via email and text titled "Your Hair Services are Complete." From the time of this notification, clients have 7 days to submit their shipping preferences using The Wig Station’s Return Shipping Preference Form.

If shipping preferences are not received within 7 days, the card on file will be charged for the full amount of the estimate, and the hair will be held until preferences are submitted and a final invoice for the return shipping has been paid.

The Wig Station is not liable for any lost, stolen, or damaged packages, or for any loss of contents, once items have been transferred to a third-party shipping carrier. It is the client’s responsibility to ensure that the shipping address submitted is accurate and complete.

All claims for loss or damage must be filed directly with the shipping carrier in accordance with their policies and procedures. Should a claim be filed, The Wig Station will not reimburse for the cost of completed services or be liable for the replacement of the property that was serviced.

We strongly recommend that clients consider purchasing additional shipping insurance for valuable items to protect against potential loss or damage in transit.

By proceeding with services, clients acknowledge and accept the risks associated with third-party shipping carriers.

The Wig Station retains the right to refuse service under the following circumstances:

1. If your Beauty Technician determines that achieving the desired look or servicing the wig and/or hairpiece to The Wig Station's quality standards is not feasible.

2. In the presence of disrespectful or aggressive behavior/demands exhibited by the client.

3. Should a client fail to adhere to our established policies.

You will be asked to sign a service agreement, as well as a completed services form. Your signature is required prior to the start of services and return shipping.

All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to contact The Wig Station with the concern to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.

Clients are responsible for retrieving their items or providing return shipping instructions in a timely manner.

Items may remain at The Wig Station in the following situations:

• services have been completed and shipping instructions have not been provided
• payment cannot be processed because the card on file is declined
• a client chooses not to proceed with services after leaving their item at the studio

Items remaining in studio storage may incur a storage fee of $10 per day beginning 7 days after notification that the item is ready for pickup or return.

Storage fees may be charged to the card on file once a valid payment method is available.