IN-PERSON PROCESS

All new clients are required to submit our New Client form found on the Become a New Client page. You will be asked to hold a credit card on file. This card is only used if there is a break in the cancellation or final invoice policy. For a complete look at these policies, please see sections below or head over to our Policies page.

The Wig Station requires all clients to maintain a valid, billable form of payment on file.

By engaging in services with The Wig Station, you authorize us to securely retain your credit or debit card information for the sole purpose of processing charges only in the event of a breach of our Cancellation Policy or Final Invoice Policy.

If your card on file is declined when a payment is attempted, a 2% late fee will be added to the total invoice amount. This late fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, any outstanding balance will be referred to a collection agency for further action.

Card information is stored securely and handled in accordance with industry-standard data protection protocols.

Consultations and Service Assessments are separate services and are not included with alteration, repair, ventilation, coloring, styling, or other work performed on a hairpiece.

Consultation and Service Assessment fees reserve professional time for evaluating concerns, reviewing the piece, discussing options, troubleshooting issues, providing recommendations, and determining next steps. These fees compensate for the time and expertise provided during the appointment and are not applied toward future services.

Additional consultations or Service Assessments requested after services have been quoted, scheduled, or completed are considered new appointments and are subject to the current consultation or Service Assessment fee.

There are two ways to get your services scheduled - Drop Off or Pay to Wait. If you have booked a in-person service consultation, you are welcome to leave your piece/s to be serviced at the time of your appointment. Your project will be assigned to the next available service week. If you don’t need a consultation & know what services you would like to move forward with, you can Drop Off at any time if you are already a client. Once you have dropped off, your project will be assigned a service week. These options are free but your hair will sit here until your service week. If you would like to hold on to your hair until your service week, you have the option to book a Pay to Wait Drop Off. This drop off has a $25 booking fee to hold your place on the calendar while you hold on to your hair. This fee will not be credited towards your final invoice.

Should your plans change or you decide to cancel your services after booking using either of these methods - you may be subject to a cancellation fee based on the value of of services at the time of booking. Please read our cancellation policy.

Pay to Wait Drop Off enables you to hold on to your hair while your place is line is held for you. The Pay to Wait $25 fee is a nonrefundable booking charge that will not be credited on your final invoice. Most likely you will be asked to add a deposit to this booking fee. This deposit is based on the value of the services you have indicated you would like to move forward with when you chose to wait to drop off. If you booked a Pay to Wait without a deposit, you will receive a deposit link to complete your booking for services. Please see the cancellation policy and deposit section for more information.

Drop Offs are due by the end of the day on the Monday of your service week. You will be notified the Monday prior by email and text to start planning your drop off. You may drop off any time that works for you prior to the Monday of your service week.

Payment of a 25% deposit is required to complete the booking process if you choose to paying to wait. This amount is based on the value of services you have indicated you would like to move forward with at the time you make a Pay to Wait payment or the estimate you have approved if you have dropped off. If you cancel within 21 days of your assigned service week, you will lose this deposit and may be subject to an additional cancellation fee. Please see cancellation policy below.

Once your piece has arrived at The Wig Station, you will be notified that it is safe and sound. Within a few days, your hair will be assessed for services along with mapping for fill ins. If your Beauty Technician notices anything else your hair may need now that it can be seen in person and touched, you will receive an email with recommendations. Once you have comfirmed your preferences for services, you will be sent an estimate and service agreement.

If you are dropping off your hair for a Fill It Up and Repair services, you will receive an email with map/s of the area that was found to be filled in. Many times this email will contain options to chose from based on these maps. Your estimate and service agreement will be based on your feedback. The square inches that will be filled in will be based on these maps. Any area outside of the map/s will not receive service. If you have a concern about any areas outside of the maps, it is your responsibility to bring this information to your technician’s attention. Should you decide to not move forward with services, you will be charged an assessment fee ($35) for the time spent on creating maps and options.

Your estimate is your opportunity to choose the services with which you would like to move forward. If you approve the estimate, this serves as your authorization for The Wig Station to perform the selected services on your piece at the estimated cost. At that time, you will be asked to sign a Service Agreement and, if applicable, pay any required deposit.

Once you reserve a Service Week by submitting tracking information, dropping off your piece, or purchasing Pay to Wait, you are committed to the minimum value of services selected on your approved estimate. Any cancellations, reductions in services, or rescheduling are subject to the Cancellation/Change of Service Policy above.

If an estimate is prepared but not accepted and you choose not to move forward with any services, you will be charged a $35 declined estimate fee, a $20 administrative fee, and return shipping.

All services are assigned to a service week with a one-week turnaround. You will be notified via email once the services are completed to book a Pick-up appointment.

Once the services are completed, you will receive email and text notifications that will include pictures for feedback. You will be asked to book a Pick Up appointment. You have 7 days from the date of this notification to book your Pick Up appointment, sign your completion of services and make your final payment.

Your pick-up appointment is a 5 minute appointment without a time allowance for trying on. You will be given a link to book this appointment in your notification of completed services email. If you believe you will need more time to decide if the services are what you were hoping for, please ADD ON extra time. Pickup appointments must be booked within 7 days of the “Your Hair Services are Completed” email notification. Once you have scheduled your appointment, you will receive a Completion of Services. Your signature is require prior to your hair being released. You can sign this at the time of your pickup appointment or before. Your final payment is due at the time of your pick-up appointment or within 7 days of the “Your Hair Serviced are Completed” email notification.

You will receive your final invoice once your services are completed. If your pickup appointment, final payment and signed completion of services has not been received within 7 days of the date of “Your Hair Services are Completed” notification, your card on file will be charged for the full amount of the invoice.

If the card on file is declined at the time of charge, a 2% late fee will be added to the total invoice amount. This fee will compound weekly for up to four weeks while the invoice remains unpaid. After 30 days past due, the unpaid invoice will be referred to a collection agency for further action.

The Wig Station accepts all major credits cards, Cash and Zelle. Cash and Zelle are preferred. If you chose to use the convenience of a credit card, you will be charged a 3% service fee for to cover the fee The Wig Station will be charged for this convenience.

We understand that plans may change while you are waiting for your assigned Service Week. However, once a Service Week has been reserved, significant preparation is made on your behalf. For this reason, the following policy applies to all cancellations, reschedules, and reductions of services.

Within 21 days of the Monday of your assigned Service Week:

• If you cancel, reschedule, or reduce services to less than originally booked, your 25% deposit will be forfeited.

• If a deposit has not been paid, your card on file will be charged 25% of the minimum cost of services booked.

Within 14 days of the Monday of your assigned Service Week:

• Any cancellations, reschedules, or service reductions will result in your card on file being charged an additional 25%, totaling 50% of the minimum cost of services booked.

Within 7 days of the Monday of your assigned Service Week:

• Your card on file will be charged for the remaining balance, equaling 100% of the minimum cost of services booked.

Drop Off Notification:

• Once you have received your notification to drop off hair for services, cancellations, failure to drop off, or a no-show will result in your card on file being charged 100% of the minimum cost of services booked.

All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.

If a client’s communication becomes disrespectful, aggressive, or inappropriate at any point during the process, The Wig Station reserves the right to end the project immediately. In these situations, the project will be considered cancelled, and the client will be fully responsible for the entire estimate amount and all consultation time. No additional correspondence will be provided beyond return confirmation, and no exceptions will be made.

Clients are responsible for retrieving their items or providing return shipping instructions in a timely manner.

Items may remain at The Wig Station in the following situations:

• services have been completed and shipping instructions have not been provided
• payment cannot be processed because the card on file is declined
• a client chooses not to proceed with services after leaving their item at the studio

Items remaining in studio storage may incur a storage fee of $10 per day beginning 7 days after notification that the item is ready for pickup or return.

Storage fees may be charged to the card on file once a valid payment method is available.