IN-PERSON PROCESS

All new clients are required to submit our New Client form found on the Become a New Client page. You will be asked to hold a credit card on file. This card is only used if there is a break in the cancellation or final invoice policy. For a complete look at these policies, please see sections below or head over to our Policies page.

A consultation is the best way for us to look at your piece together and determine the best path for service with your budget in mind. Since you are in the area, you have the choice to come in or chat virtually. A free 15 minute consultation is offered per piece that is send in for service. The $20 fee will be credited to back on your final invoice if you ship in or have paid to wait within one week of your consultation. If you have booked time for more than one piece but only move forward with services for one, you will only receive credit for the piece that will be serviced ($20). Should you need more time during your consultation or require more than 5 email responses after your virtual consultation, you will be asked to book additional time through an additional in-person or virtual appointment or pay for more email response.

Each project will be given 5 complimentary email responses. Most of the time, we are able to cover all the information that we need through an email conversation and pictures. Generally, we are able to provide all necessary information regarding pricing and process within 5 responses. If we are unable to resolve your preferences for service and obtain either a Pay to Wait or tracking information within 5 responses, you will be asked to book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This includes responding to client questions regarding the process and services after a virtual consultation and acceptance of an estimate.

There are two ways to get your services scheduled - Drop Off or Pay to Wait. If you have booked a in-person service consultation, you are welcome to leave your piece/s to be serviced at the time of your appointment. Your project will be assigned to the next available service week. If you don’t need a consultation & know what services you would like to move forward with, you can Drop Off at any time if you are already a client. Once you have dropped off, your project will be assigned a service week. These options are free but your hair will sit here until your service week. If you would like to hold on to your hair until your service week, you have the option to book a Pay to Wait Drop Off. This drop off has a $25 booking fee to hold your place on the calendar while you hold on to your hair. This fee will not be credited towards your final invoice.

Pay to Wait Drop Off enables you to hold on to your hair while your place is line is held for you. The Pay to Wait $25 fee is a nonrefundable booking charge that will not be credited on your final invoice. Most likely you will be asked to add a deposit to this booking fee. This deposit is based on the value of the services you have indicated you would like to move forward with when you chose to wait to drop off. If you booked a Pay to Wait without a deposit, you will receive a deposit link to complete your booking for services. Please see the cancellation policy and deposit section for more information.

Payment of a 25% deposit is required to complete the booking process if you choose to paying to wait. This amount is based on the value of services you have indicated you would like to move forward with at the time you make a Pay to Wait payment or the estimate you have approved if you have dropped off. If you cancel within 21 days of your assigned service week, you will lose this deposit and may be subject to an additional cancellation fee. Please see cancellation policy below.

Once your piece has arrived at The Wig Station, you will be notified that it is safe and sound. Within a few days, your hair will be assessed for services and mapping and to see if your Beauty Technician notices anything else your hair may need now that it can be seen in person and touched. After the full diagnostic check is completed, you will be given an estimate or receive an email with options.

If you are dropping off your hair for a Fill It Up and Repair services, you will receive an email with map/s of the area that was found to be filled in. Many times this email will contain options to chose from based on these maps. Your estimate and service agreement will be based on your feedback. The square inches that will be filled in will be based on these maps. Any area outside of the map/s will not receive service. If you have a concern about any areas outside of the maps, it is your responsibility to bring this information to your technician’s attention. Should you decide to not move forward with services, you will be charged an assessment fee ($35) for the time spent on creating maps and options.

Once your piece is here, you will receive an estimate via email of the services that were discussed. This estimate is your chance to choose a la cart which services with which you would like to move forward. If you approve the estimate this is our agreement that you have given permission for the services to be performed on your piece with an understanding of cost. At this time you will be asked to sign a service agreement. If you have not already done so, you may be asked to pay a deposit for the total value of the estimate.

All services are assigned to a service week with a one-week turnaround. You will be notified via email once the services are completed to book a Pick-up appointment.

Once the services are completed, you will receive email and text notifications that will include pictures for feedback. You will be asked to book a Pick Up appointment. You have 7 days from the date of this notification to book your Pick Up appointment, sign your completion of services and make your final payment.

Your pick-up appointment is a 5 minute appointment without a time allowance for trying on. You will be given a link to book this appointment in your notification of completed services email. If you believe you will need more time to decide if the services are what you were hoping for, please ADD ON extra time. Pickup appointments must be booked within 7 days of the “Your Hair Services are Completed” email notification. Once you have scheduled your appointment, you will receive a Completion of Services. Your signature is require prior to your hair being released. You can sign this at the time of your pickup appointment or before. Your final payment is due at the time of your pick-up appointment or within 7 days of the “Your Hair Serviced are Completed” email notification.

You will receive your final invoice once your services are completed. If your pickup appointment, final payment and signed completion of services has not been received within 7 days of the date of “Your Hair Services are Completed” notification, your card on file will be charged for the full amount of the invoice. The Wig Station accepts all major credits cards, Cash and Zelle. Cash and Zelle are preferred. If you chose to use the convenience of a credit card, you will be charged a 3% service fee for to cover the fee The Wig Station will be charged for this convenience.

We understand that plans change while you are waiting for your service week. If you cancel or reschedule within 21 days of the Monday of your assigned service week, you will lose your deposit of 25%. This includes changing services to less than the amount of services booked at the time of service week assignment. Should you decide to cancel or reschedule within 14 days of the Monday of your assigned service week, you will be subject to the following charges on the card you have left on file:

Within 21 days: If you have not paid a 25% deposit, your card will be charged for 25% of the minimum cost of services booked

Within 14 days: Your card on file will be charged an additional 25%, equalling 50% of the minimum cost of services.

Within 7 days: Your card on file will be charge for the remaining balance equaling 100% of the minimum cost of the services booked.

Drop Off Notification: Your card on file will be charge for the remaining balance equaling 100% of the minimum cost of the services booked if you cancel after receiving notification to drop off for service.

All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.