Our Process for In-Person Clients
This is our process for clients in the Portland Area. If you are located out of area, please look at our Mail In Client page
New Client Booking
All new clients are required to submit our New Client form found on the Become a New Client page. You will be asked to hold a credit card on file. This card is only used if there is a break in the cancellation or final invoice policy. For a complete look at these policies, please see sections below or head over to our Policies page.
Book a Consultation
A consultation is the best way for us to look at your piece together and determine the best path for service with your budget in mind. Since you are in the area, you have two options to chat about your hair. Feel free to book a virtual or in-person service consultation. A free 15 minute consultation is offered per piece that is dropped off for service. The $20 fee will be credited to back on your final invoice if you do one of the following:
leave your piece/s when you come in-person for a service consulation
book a Pay to Wait drop off within one week of your virtual or email consultation.
Please see full details on consultation expectations and policies while you book your appointment on the Consultations page.
Email Consultations
Many times we are able to cover all the information that we need through an email conversation and pictures. Generally, we are able to provide information regarding pricing and process within 5 responses. If you do not book a Pay to Wait or Get on the Calendar drop-off within 5 responses, you will be asked to book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This does not apply to emails exchanged after an estimate has been accepted.
Booking Services
There are a couple ways to get your services scheduled. If you have booked a in-person service consultation, you are welcome to leave your piece/s to be serviced at the time of your appointment. Your project will be assigned to the next available service week. If you don’t need a consultation & know what services you would like to move forward with, you can Drop Off at any time if you are already a Client. Once you have dropped off, your project will be assigned a service week. These options are free but your hair will sit here until your service week. If you would like to hold on to your hair until your service week, you have the option to book a Pay to Wait Drop Off. This drop off has a $25 booking fee to hold your place on the calendar while you hold on to your hair. This fee will not be credited towards your final invoice.
Pay to Wait Drop Off
Pay to Wait Drop Off enables you to hold on to your hair while your place is line is held for you. The Pay to Wait $25 fee is a nonrefundable booking charge that will not be credited on your final invoice. Most likely you will be asked to add a deposit to this booking fee. This deposit is based on the value of the services you have indicated you would like to move forward with when you chose to wait to drop off. If you booked a Pay to Wait without a deposit, you will receive a deposit link to complete your booking for services. Please see the cancellation policy and deposit section for more information.
Deposits
Payment of a 25% deposit is required to complete the booking process if you choose to paying to wait. This amount is based on the value of services you have indicated you would like to move forward with at the time you make a Pay to Wait payment or the estimate you have approved if you have dropped off. If you cancel within 14 days of your assigned service week, you will lose this deposit and may be subject to an additional cancellation fee. Please see cancellation policy below.
Estimate
Once your piece is here, you will receive an estimate via email of the services that were discussed. This estimate is your chance to choose a la cart which services with which you would like to move forward. If you approve the estimate this is our agreement that you have given permission for the services to be performed on your piece with an understanding of cost. At this time you will be asked to sign a service agreement. If you have not already done so, you may be asked to pay a deposit for the total value of the estimate.
Turnaround Time
All services are assigned to a service week with a one-week turnaround. You will be notified via email once the services are completed to book a Pick-up appointment.
Completed Services
Once the services are completed, you will receive an email notification that may include pictures for feedback. You will be asked to book a Pick Up appointment. You have 7 days from the date of this notification to book your Pick Up appointment and make your final payment.
Pick-up Appointment
Your pick-up appointment is a 5 minute appointment without a time allowance for trying on. You will be given a link to book this appointment in your notification of completed services email. If you believe you will need more time to decide if the services are what you were hoping for, please ADD ON extra time. Pickup appointments must be booked within 7 days of the “Your Hair Services are Complete” email notification. Once you have scheduled your appointment, you will receive a Completion of Services. Your signature is require prior to your hair being released. You can sign this at the time of your pickup appointment or before. Your final payment is due at the time of your pick-up appointment or within 7 days of the “Your Hair is Ready” email notification.
Payment
You will receive your final invoice once your services are completed. If pickup appointment has not been booked and payment has not been received within 7 days of the date of “Your Hair is Ready” notification, your card on file will be charged for the full amount of the invoice. The Wig Station accepts all major credits cards, Cash and Zelle. Cash and Zelle are preferred. If you chose to use the convenience of a credit card, you will be charged a 3% service fee for to cover the fee The Wig Station will be charged for this convenience.
Cancellation Policy
We understand that plans change while you are waiting for your service week. If you cancel or reschedule within 14 days of the Monday of your assigned service week, you will lose your deposit of 25%. Should you decide to cancel or reschedule within 7 days of the Monday of your assigned service week, you will be subject to the following charges on the card you have left on file:
Within 14 days: If you have not paid a 25% deposit, your card will be charged for 25% of the total value of services.
Within 7 days: Your card on file will be charged an additional 25%, equaling 50% of the total value of services.
Within 3 days: Your card on file will be charge for the remaining balance of the total value of services equaling 100% of the value of the services scheduled.
Service Return Policy
All services are nonrefundable. Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.