Mail In Clients
New Client Booking
Even though you may be out of the Portland area, we still want to get to know you and your hair. You will still be given a free 15 minute consultation whether that is done via email or virtually. All new clients are required to create an account with a payment method here on the website. Instructions to create an account can be found on the New Client page. You can also create an account when booking a new virtual consultation.
Book a Virtual Consultation
A consultation is the best way for us to look at your piece together and determine the best path for service with your budget in mind. A free 15 minute consultation is offered per piece that is send in for service. The $20 fee will be credited to back on your final invoice if you ship in or paid to wait within one week of your consultation. Please see full details on consultation expectations and policies while you book your appointment on the Consultations page.
Email Consultations
Many times we are able to cover all the information that we need through an email conversation and pictures. Generally, we are able to provide information regarding pricing and process within 5 responses. If we are unable to resolve your preferences for service and obtain either a Pay to Wait or tracking information within 5 responses, you will be asked to create an account and book a consultation. If you would like to continue the conversation via email, you will need to pay for more consultation time using the following link- email consult. This does not apply to emails exchanged after an estimate has been accepted.
Book Your Services
There are two ways to get your project on the the calendar after a consultation, share tracking or Pay to Wait. If you choose to ship in immediately, you will be assigned to a service week once tracking information is received. You can also choose to Pay to Wait, which holds your project on the calendar while you hold on to your piece. You will be notified one week prior to your service week to ship in for service. A link to Pay to Wait will be given to you once you have created an account with a payment method.
Turnaround Time
Once you have shared tracking information, your piece will be assigned to a service week. If you have Paid to Wait, your project is assigned at the time you made payment. All projects are assigned to a service week with an estimated one-week turnaround. If you have not received your service week assignment, please reach out and ask us. Should something beyond our control occur and your project is delayed, you will be notified immediately.
Shipping
The shipping address and information will be provided to you once you have created an account with a payment method on the website. Clients are always responsible for the cost of shipping and will asked for return shipping preferences once services are completed. We recommend using UPS or USPS. All carrier deliver to a locked parcel box. Therefore, signatures should not be required. If you opt for shipping with a signature requirement, leading to a pickup at a carrier facility, a pickup charge will be included in both your estimate and final invoice. When packing up your hair - take the hair out of original packaging. Satin bags are acceptable to protect the hair but do not include the box. Finally, put a note in with your name on it so we know whose hair we have the privilege of working with. Your investment hair will be placed into a bin with your name and notes on it when it arrives. We require you to ship with a tracking number that is shared with us so that we can all be on the same page of its whereabouts.
Arrival & Estimate
Once your piece has arrived at The Wig Station, you will be notified that it is safe and sound. As soon as we can get to it, your piece will be given a once over to make sure there isn’t anything else that your Beauty Technician notices now that it can be seen in person and touched. After the full diagnostic check is completed, you will be given an estimate. This estimate is your chance to choose a la cart the services with which you would like to move forward. If you approve the estimate this is our agreement that you have given permission for the services to be performed on your piece with an understanding of cost. Should an estimate be created and not accepted and you do not move forward with any services, you will be charged $20 per declined estimate.
Completed Services
Once the services are completed, you will receive an email along with pictures for feedback. You will be asked to fill out the Return Shipping Preferences Form. Once you have submitted your preferences, you will receive a final invoice which will include the cost of return shipping.
Final Invoice
You have three payment options for your final invoice. Credit cards, Venmo and Zelle payments are accepted. If you chose to pay by credit card, please consider tipping at least 3% to cover the service fee that will be charged to The Wig Station for this convenience. If payment is not received within 7 business days of the “Your Hair is Ready” email, the card left on file will be charged for the full amount of the invoice.
Return Shipping
Your piece will be sent out as soon as you pay your final invoice in full. Once payment is received you will receive a tracking number and notification that your package is ready to ship. Your shipment will be dropped off or pickup within 24 hours of your final payment. The Wig Station is not responsible for lost, stolen or damaged packages, along with their content once they are in the hands of the third party carrier.
Cancellation Policy
We understand that plans change while you are waiting for your service week. Please be aware of this cancellation policy. The Wig Station necessitates a 14-day notice for the following actions following the payment of a Pay to Wait or estimate:
Cancelling or rescheduling the entire project.
Reducing the agreed-upon amount of pieces at the time of deposit payment.
Should you cancel, reschedule, or reduce the number of pieces within 14 days of your scheduled service week, you will incur a charge of 25% of the estimate or forfeit the deposit on your Pay to Wait. The impact on your deposit, in the case of a reduction in the number of pieces attended to, will be proportional to the percentage of services lost.
Payment of the 25% estimate is mandatory before your hair is released or shipped back to you. Failure to make this payment within 14 days of the Tuesday of your service week will result in charging your card on file for the deposit and USPS return shipping (2-day priority, $100 insurance). If you intend to pick up, your hair will not be released until payment is received.
Service Return Policy
Clients have 72 hours from the time they receive their investment hair to inspect the piece for any faults in service. This time is based on the pick-up appointment or day/time of delivery to client’s address. If a fault is found, the client is required to schedule a drop off appointment or share a tracking number within the 72 hour period. Shipping for return service is the responsibility of the client. Beyond the 72 hour return period, The Wig Station will not address any faults that may come up after the piece has been under the client’s care. Lessons for caring for your wig or topper are strongly encouraged to make sure that you are handling your investment hair with proper care to ensure the longevity of your pieces and the integrity of the services completed.