Frequently Asked Questions

Frequently Asked Questions

Where is The Wig Station located?

The Wig Station is located just outside of Portland in Tigard, OR.

If I live in the Portland area, how do I book service?

If you live in the Portland area, you have a few of choices. You can:

  • Call us at 773-216-1673
  • Email us at beautytechnician@thewigstation.com
    and a Beauty Technician will get back to you.

If I live outside of the Portland area, how do I book service?

If you live outside of the Portland area, you can:

  • Call us at 773-216-1673.
  • Email us at beautytechnician@thewigstation.com
    and a Beauty Technician will get back to you.

How do I know my privacy is protected?

The Wig Station respects everyone’s right to personal privacy. We may collect name, company name, address, phone number and e-mail which our clients provide about themselves and/or other people, such as referrals or gift purchases. This information is used for shipping items, sales and promotions. Out of respect for the privacy of our clients we offer the option to decline these communications. We do not share this information with third parties.

How will I know the exact cost of my service?

The price of service or style may change depending on the desired style and the condition of the wig and/or hairpiece. Additional time maybe required.

The Wig Station will inform you prior to the start of service if there will be a cost increase from the base price. At this time, you have the opportunity to opt out of the completion of service.

When is payment due?

The Wig Station will send an invoice once service is completed and prior to your pick up appointment or return shipping date. The full balance of the invoice must be received prior to the wig and/or hairpiece being released from the Wig Station.

What payment methods does The Wig Station accept?

The Wig Station accepts cash, Venmo, Zelle Pay and credit cards. The Wig Station has partnered with Square, Inc for our credit card transactions.  You may pay by credit card online or in-person when you pick up your wig or hairpiece.  We currently accept Visa, Master Card, Discover, and American Express.

How do I know my information is secure?

We have taken special precautions to protect the privacy of the information that you share with us in making your purchases. Our website uses SSL/TLS encryption and is certified by Let’s Encrypt which is a global Certificate Authority (CA).

We are pleased to partner with Square, Inc. to provide comprehensive security throughout the transaction process. Square is committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Does The Wig Station charge sales tax?

Currently, we do not collect sales tax because the state of Oregon does not have a sales tax. Purchases made by residents of other states are subject to the applicable use tax of those states.

What if the condition of my wig is questionable, will The Wig Station be able to service it?

The Wig Station reserves the right to decline service if it does not believe that it can achieve the desired look or can service the wig and/or hairpiece to The Wig Station quality standards.

If you have shipped your wig or hairpiece to The Wig Station and service is declined, it will be returned to you at your expense, or recycled if you choose.

What should I do if I want to recycle my wig, hairpiece or extensions?

You are welcome to drop off your piece(s) at The Wig Station or ship them to us. If you are interested in recycling, please call at 773-216-1673 or send us an email at recycling@thewigcycle.com to receive an address for drop off or for shipping information.

Does the Wig Station sell wigs?

The Wig Station does not sell, wigs, hairpieces or hair extensions. If you are looking for a custom made wig or hairpiece, we have great recommendations! Please contact us and we will be happy to steer you towards the very best wigmakers. If you are looking for other kinds of wigs or hairpieces – please check out our local shops:

Wigland

1011 NE Broadway
Portland OR 97232
503-282-1664
wiglandportland.com

The Wig Gallery

8401 NE Halsey Plaza, Suite 101
Portland, OR 97224
503-253-5680
thewiggallery.com

Can I use my Wash Card if my wig or hairpiece is in terrible condition?

Wash Cards are intended to be used on wigs and hairpiece that have been washed on a regular basis. Your wig or hairpiece should meet the criteria of our base price for a Signature Wash or one of our premium washes. Your Beauty Technician will let you know if your wig or hairpiece meets the criteria.

Can I use the Wash Card on multiple wigs?

Sure! It doesn’t matter if you spread out your washes or use them all at once.

When can I expect to get my wig back?

Once The Wig Station has received your wig or hairpiece, A Beauty Technician will let you know when you can expect your piece to be done.